Our bond back guarantee means that if your property manager or landlord is not satisfied with the quality of our clean, we will return to the property within 72 hours to rectify any cleaning-related issues noted on the condition report, completely free of charge.
No, you don't need to be there. Most tenants provide access via a key left in a secure location (like a lockbox) as they are often busy with the move itself. We just need the property to be empty of all furniture and personal belongings, and have access to electricity and hot water.
Carpet steam cleaning is our most popular add-on service. It is not included in the standard quote but can be easily added. Many tenancy agreements require professional carpet cleaning upon vacating, so we highly recommend it for a seamless handover.
The time required depends on the size and condition of your property. A typical two-bedroom, one-bathroom apartment can take between 4-6 hours with a team of two cleaners, while a larger house will take longer. We will give you a time estimate along with your quote.
